How to Fix Life360 Not Locating Users: Quick Troubleshooting Guide

Common causes and solutions

• Restart app and device:

  • Log out of your Life360 account, restart your device, then log back in to clear temporary issues interfering with location updates
  • If the app hasn't been opened in over 3 days, it may have entered "sleep mode" - restart the app to resume proper location tracking

• Check location permissions:

  • On Android: Go to Settings > Location > Life360, toggle "Allow all the time"
  • On iOS: Settings > Privacy > Location Services > Life360, select "Always"
  • Ensure precise location is enabled to avoid the "Precise Location Off" status

• Verify internet connection:

  • Life360 requires a stable internet connection to update locations
  • Try switching between Wi-Fi and mobile data
  • Disable any active VPNs or mobile hotspots that may interfere with location tracking

• Update the app:

  • Check your device's app store for the latest version of Life360
  • Updates often include bug fixes that can resolve location tracking issues

• Adjust battery settings:

  • Disable battery optimization or power saving mode for Life360
  • These settings can restrict the app's ability to update location in the background

• Enable background app refresh:

  • On Android: Settings > Apps > Life360 > Allow background data usage > On
  • On iOS: Settings > Life360 > Background App Refresh > On

Additional troubleshooting steps

• Ensure the device is turned on and the Life360 app is open
• Check that you're logged into the correct Life360 account
• Verify that location sharing hasn't been intentionally paused within the app
• Enable GPS and keep Wi-Fi on even if not connected to a network